Technology
Business phones
Cloud phones for small businesses and charities. Keep your numbers, answer on your mobile, laptop or a desk phone, and have calls written up for you. Rolling monthly or 1, 2 or 3 year terms. Set up and looked after by the same team as your IT.
Landlines are going digital in 2027
BT is switching off the old landline network, so any business still on a traditional line has to move. We'll move your numbers across for you, so the people who call you notice nothing.
Built around you
Phones for people who find phones hard
Many of us would rather write than call. These are the features we set up first.
Calls written up for you
On Pro, every recorded call gets a short summary and a time-stamped transcript you can search. No notes to take, and a written record of what was agreed.
Voicemail in your inbox
Voicemails arrive by email, so you can read them when it suits you. Pro writes them out as text.
WhatsApp as a team inbox
Answer WhatsApp messages together from the apps, with your existing business number, instead of on one person's phone.
Answer anywhere
Mobile, desktop and web apps, or a desk phone if you prefer one. Your number goes where you go.
Calls go to the right place
Opening hours, ring groups and “press 1 for…” menus, so callers reach the right person first time.
Your data stays in the UK
Call transcripts and summaries are processed and stored in the UK, and are never used to train AI models.
Plans
Two plans, priced per user
Every user gets their own number and the apps. Pick a plan for each person, and change it when you need to.
Essentials
Replace your landline and work from anywhere.
- A number for each user
- Mobile, desktop and web apps
- Opening hours, ring groups and on-hold music
- Voicemail to email
- Call recording, kept for 30 days
- Conference calls
- Texts to up to 25 people at once
- Two-step sign-in for your dashboard
Pro
Everything in Essentials, plus the tools for teams who take a lot of calls.
- Call queues and “press 1 for…” menus
- AI call summaries and transcripts
- Call recording, kept for 90 days
- Voicemail written out as text
- Microsoft Teams calling
- Your CRM, Microsoft 365 or Google contacts linked
- Team chat and file sharing
- Live wallboards and scheduled reports
- Listen, whisper and barge for supervisors
- Single sign-on with Microsoft or Google
- Texts to up to 20,000 people at once
We’ll send a written quote for your team, with no obligation. Prices are per user each month and exclude VAT. Rolling monthly, or 1, 2 or 3 year terms.
Compare the plans
The main differences. Ask us for the full list.
| Feature | Essentials | Pro |
|---|---|---|
| Calls | ||
| Minutes to UK landlines and mobiles | 500 + 500 | 2,000 + 2,000 |
| Numbers: local, 0800, memorable, or keep yours | Yes | Yes |
| Ring groups and opening hours | Yes | Yes |
| Call queues | — | Yes |
| “Press 1 for…” menus, several levels | — | Yes |
| Calls routed by who’s calling | — | Yes |
| Recording and AI | ||
| Call recording | 30 days | 90 days |
| Voicemail to email | Yes | Yes |
| Voicemail written out as text | — | Yes |
| AI call summaries and transcripts | — | Yes |
| Search what was said | — | Yes |
| Working together | ||
| Mobile, desktop and web apps | Yes | Yes |
| Team chat and file sharing | — | Yes |
| Microsoft Teams calling | — | Yes |
| CRM and contacts linked | — | Yes |
| Single sign-on | — | Yes |
| API and webhooks | — | Yes |
| Managing calls | ||
| Live wallboards and scheduled reports | — | Yes |
| Listen, whisper and barge | — | Yes |
| Texts to a list | 25 people | 20,000 people |
Add-ons
Add only what you need
Add-ons are per user, so you only pay for the people who use them. Advanced analytics covers your whole account.
AI Assistant
Call summaries and transcripts inside the desktop and mobile apps, with follow-ups added to your Google or Outlook calendar, or a draft email.
WhatsApp Business
One shared WhatsApp inbox for your team. Keep your number, contacts and up to 90 days of messages.
Longer call storage
Keep recordings beyond the standard period, for complaints, disputes or training staff from real calls.
Advanced analytics
Live wallboards, alerts when service levels drop, and scheduled reports on answer and wait times.
Phone hardware
Desk phones, bought or paid monthly
Prefer a real phone on the desk? We supply phones that plug in and work, set up before they reach you. Buy them outright, or spread the cost over 1, 2 or 3 years and pay monthly alongside your lines.
- Set up with your numbers and settings before delivery
- Mix desk phones and apps across your team
- Buy outright, or pay monthly over 1, 2 or 3 years
- Looked after by the same team as your lines
Terms that suit you
Lines on the term you choose
Your lines and plans can be rolling monthly, or on a 1, 2 or 3 year contract.
Works with
Fits the tools you already use
On Pro, calls can pop up the caller’s record, log themselves in your CRM, and be dialled with one click from your browser.
- Microsoft Teams
- Microsoft 365
- Google Workspace
- Salesforce
- HubSpot
- Pipedrive
- Zoho CRM
- Intercom
- Capsule
- Vtiger
- Vincere
- Slack
- Power BI
- BigQuery
- Google Drive
- Dropbox
- Amazon S3
- Microsoft Azure
- Chrome
- Firefox
How we set it up
- 1
Tell us how calls work now
In writing if you prefer. Who answers, when, and what gets missed.
- 2
Get a plan and a fixed quote
Numbers, routes, apps or desk phones, and which plan suits each person.
- 3
We move everything across
We move your numbers and set up your call routes, with a date that suits you.
- 4
Training, then we stay on hand
Short guides for your team, and the same people to ask afterwards.
Questions
Can I keep my phone numbers?
Yes. We can move your existing numbers across, or you can choose new local, 0800 or memorable numbers.
Do I need new phones?
No. The apps work on mobiles and computers. If you’d like desk phones, we supply them set up and ready. Buy them outright, or pay monthly over 1, 2 or 3 years.
How long is the contract?
You choose: rolling monthly, or 1, 2 or 3 years. Desk phones can be bought outright or paid for monthly over 1, 2 or 3 years.
Is the AI switched on straight away?
No. Transcripts and summaries are off until you turn them on, for everyone or just some people or lines. Only recorded calls are transcribed.
Where is my data kept?
Call transcripts and summaries are processed and stored in the UK.
What if we already use Microsoft Teams?
On Pro, your team can make and take calls in Teams, alongside anyone who prefers the apps.
Ready to move your phones?
Tell us how many people need a phone and how calls reach you now. We’ll reply in writing with a plan and a quote.